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The Resource Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber

Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber

Label
Lean library management : eleven strategies for reducing costs and improving customer services
Title
Lean library management
Title remainder
eleven strategies for reducing costs and improving customer services
Statement of responsibility
John J. Huber
Creator
Subject
Language
eng
Summary
Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change ; define and streamline your library's service delivery chains ; transform everyday operations like placing customer reserves and technical service processes ; implement performance measures that can drive continuous improvement ; apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. by learning and applying these principles, you library will dramatically improve efficiency, service performance, and service lead times. --Publisher's description
http://library.link/vocab/creatorDate
1958-
http://library.link/vocab/creatorName
Huber, John J.
Dewey number
025.1
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Library administration
  • Libraries
  • Public services (Libraries)
  • Organizational change
  • Organizational effectiveness
Label
Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery service chain -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools
Control code
ocn692309873
Dimensions
23 cm.
Extent
xxii, 197 pages
Isbn
9781555707323
Isbn Type
(alkaline paper)
Lccn
2010050755
Other physical details
illustrations
System control number
(OCoLC)692309873
Label
Lean library management : eleven strategies for reducing costs and improving customer services, John J. Huber
Publication
Bibliography note
Includes bibliographical references and index
Contents
Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery service chain -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools
Control code
ocn692309873
Dimensions
23 cm.
Extent
xxii, 197 pages
Isbn
9781555707323
Isbn Type
(alkaline paper)
Lccn
2010050755
Other physical details
illustrations
System control number
(OCoLC)692309873

Library Locations

    • Mid-York Library SystemBorrow it
      1600 Lincoln Avenue, Utica, NY, 13502, US
      43.0941271 -75.2571873
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